Please join the Mississippi Healthcare Executives, the state chapter of the American College of Healthcare Executives, for a Mississippi Mini Congress on February 20-21 at the MHA Conference Center in Madison. Jake Poore of Integrated Loyalty Systems will be our keynote. He will lead an interactive six-hour workshop on improving the patient experience to build customer loyalty. We will also present two ACHE panels, Sustainable Strategies to Support Resiliency and Professional Well-being
and Strategies to Create Meaningful Executive Alignment with Physicians and Organizational Financial Goals for Healthcare Professionals. This Mississippi Mini Congress will offer members 9 hours of ACHE Category 1 Credit.
Mr. Poore and his team are transforming healthcare by hardwiring the human side into every aspect of patient experiences, including people, processes and physical environment. His unique and innovative approach engages patients, staff, and providers as the experience architects, fostering ownership, buy-in, and ensuring accountability and sustainability. Previously, Mr. Poore spent 18 years with the Disney Company, arming 60,000 employees to create positive, individualized experiences for 25 million visitors yearly.
Thursday, February 20
1 p.m. Registration
1:15 p.m. Welcome & Introductions
1:30 p.m. Strategies to Create Meaningful Executive Alignment with Physicians and Organizational Financial Goals (ACHE panel, 1.5 Category 1 credits)
3 p.m. Networking Break
3:30 p.m. Sustainable Strategies to Support Resiliency and Professional Well-Being for Healthcare Professionals (ACHE panel, 1.5 Category 1 credits)
5:30 p.m. Networking Reception
Friday, February 21
8:30 a.m. Jake Poore, Improving the Patient Experience to Build Customer Loyalty (ACHE Speaker Session, 6 Category 1 credits)
4 p.m. Adjourn
Our Mississippi Mini Congress will offer 9 hours of ACHE Category I credit for only $100. ACHE student members can attend free of charge. (Email Shawn Rossi at firstname.lastname@example.org for more information and to register.)