5 Traits Of A Team Coordinator

Shawn Folks • March 10, 2021

Guarantee Restoration Services is a family owned and operated property damage restoration company. In 1974, it was founded by my parents Ellen and William “Chunky” Folks out of their one-bedroom apartment off College Drive in Baton Rouge, LA. Today, I lead the organization, which consists of over 150 employees and 4 offices (with a 5th office opening soon). We have become the leading property damage restoration company of choice along the Gulf Coast. Our success is founded on treating our team like family, providing continuing education opportunities and promoting from within our current staff.


Each of our team members play a pivotal role in the success of our company each day. Of course, we expect our employees to live out our 5 core values of partnership, commitment, workmanship, honesty and efficiency. In addition to those 5 characteristics, each role has additional traits that are needed to successfully carry out its job duties. On this week’s blog, I will discuss 5 traits of a team coordinator.


At GRS, there are 14 teams that are designated by a color. Each of these teams are comprised one or more project managers, an estimator and/or team lead and a team coordinator. There are repair team coordinators and mitigation team coordinators, each type works with different services our company provides. Our technicians, estimators and project managers depend upon our team coordinators to keep them going effectively each day. The GRS “TCs” also work with our accounting and claims departments.


When writing this blog post, I asked four of our current team coordinators what they believe are the most important traits they need to be successful. Here are 5 traits that our team coordinators use daily:



5 TRAITS OF A TEAM COORDINATOR



1. ORGANIZED 

When I asked some of our team coordinators what they find important, the overwhelming most common skill they responded with was being organized. By definition, organized is “having a formal organization or structure, especially to coordinate or carry out for widespread activities.” Our team coordinators keep an organized structure to manage their team or teams. From their desks to emails to paperwork, our TCs have to be organized!


2. EFFECTIVE COMMUNICATOR 

Another very common answer was being an effective communicator. During the day, our TCs are communicating with their team’s project managers, estimators and team leads. They also communicate with our branch managers, our Regional Director of Operations, schedule technicians for jobs, speak with customers, work with our claims and accounting departments. Having the ability to interchange correct information with a multitude of people is constantly a key part of this position. 


3. MULTI-TASKER 

When it comes to most jobs at any company you may work for, most employees wear a lot of hats. Oftentimes, these different responsibilities require you to multi-task. At GRS it is no different, being an efficient team coordinator involves being a multi-tasker as well. One minute a TC may being moving from one job to another, the next they may be providing documentation to project manager or completing paperwork for a project. They are always doing tasks simultaneously!


4. ACCURATE

Another very common response was being accurate. On average, our Baton Rouge branch works on about 50-60 jobs per week. You can imagine the responsibility that puts on all of our team members across production, claims, logistics and management. The “bread and butter” that holds all of it together is the accurate work of our team coordinators. Without them, the projects would not run smoothly and efficiently.


5. GOAL-ORIENTED 

Lastly, the fifth trait of a team coordinator is someone that is goal-oriented. Our TCs always have their team’s (or teams’) best interest at heart and aim for the overall success of GRS. They are driven and want to improve themselves both in the workplace and personally. Many of our current team coordinators have started in other departments and worked their way up to where they are now. Others take advantage of their continuing education courses that GRS provides to its team members. They are always looking for ways to improve themselves!


Right now, we have one team coordinator role open at our Lafayette office. We are growing and would love for you to join our team! For a current list of available positions, visit our career website or email your resume to hr@guaranteerestoration.net. 


24/7 IS NOT JUST A NUMBER

Guarantee Restoration Services is available 24/7, which is not just a number, it’s a guarantee. For more information about our services, visit www.GuaranteeRestoration.com. If you have a water, fire or mold loss, please give us a call at 1-800-349-HELP (4357) or email info@guaranteerestoration.net.


Shawn Folks is the Chief Executive Officer of Guarantee Restoration Services, where he has served in this role since 2013. To connect with him, send him an email or visit LinkedIn.

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Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country

By Christina Mullins • July 22, 2026
FOR IMMEDIATE RELEASE Contact Information: Zack Klein Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country BATON ROUGE, La. – June 16, 2026 – Guarantee Restoration Services (GRS), a leading full-service restoration contractor serving the Gulf Coast since 1974, is proud to announce the implementation of its new National Sales Team. This strategic initiative marks an exciting step forward in the company’s continued growth and commitment to serving clients and partners on a broader scale. The newly established team will be led by Barrett Dick, Director of National Sales, alongside Zack Klein, Director of Business Development and Marketing. Together, they have played a pivotal role in growing GRS relationships across multiple industries throughout the Gulf Coast and beyond for over a decade. The team also includes newly hired account executives, David Stern and Chad Catalano. “Over the years, we have seen our partnerships and opportunities continue to grow beyond our traditional footprint,” said Zack Klein, Director of Business Development and Marketing at Guarantee Restoration Services. “Creating a dedicated National Sales Team allows us to strengthen those relationships, support our partners on a larger scale, and continue expanding the reach of the GRS brand, while staying true to the service and responsiveness we are known for.” Dick, who will celebrate 10 years with GRS next month, brings extensive industry knowledge and leadership experience to the role. He holds multiple Institute of Inspection Cleaning and Restoration Certification (IICRC) credentials, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), and Fire & Smoke Damage Restoration Technician (FSRT). After graduating from Louisiana State University, Barrett began his professional career with Marucci Sports before joining Guarantee Restoration Services in July 2016. Just weeks into his time with the company, the historic Great Flood of 2016 impacted Southeastern Louisiana, providing him with firsthand experience managing large-scale losses and coordinating restoration efforts for major school districts and commercial clients. Since then, he has helped cultivate business development efforts throughout Louisiana and nationally, working closely with partners in hospitality, education, government, healthcare, and other commercial sectors. “Our focus has always been relationship-driven,” said Dick. “We want our clients and partners to know they have a team they can rely on before, during, and after a disaster. This National Sales Team is another way we are investing in those relationships and positioning Guarantee to better serve organizations wherever they need us.” As part of the expansion, GRS hired David Stern as a National Sales Account Executive. Stern brings more than a decade of high-level sales and relationship management experience from the professional sports industry. Prior to joining our team, he served with the New Orleans Saints and Pelicans organization, where he consistently ranked among the organization’s top sales representatives and generated more than $38 million in multiyear contracts throughout his career. “David’s experience of building relationships, managing high-profile partnerships, and delivering exceptional client service makes him a tremendous addition to our team,” added Klein. “His background and skillset align perfectly with the direction we are heading as a company.” The National Sales Team also includes Chad Catalano, who joined Guarantee Restoration Services in January 2026. Catalano brings nearly two decades of restoration industry experience, with a strong background in sales leadership, project coordination, and relationship development throughout the Southeast and Gulf South regions. Prior to joining GRS, Catalano served as National Sales Manager for ServiceMaster DSI and spent more than 16 years with US Restoration as a Sales and Project Coordinator. Throughout his career, he has built long-standing partnerships while helping clients navigate complex restoration and recovery projects. In addition to his restoration industry experience, Catalano also spent several years as a successful high school baseball coach in the New Orleans area, earning multiple district championships and Coach of the Year honors. His leadership, communication skills, and client-focused approach make him a valuable addition to the growing national team. Guarantee Restoration Services continues to serve clients across Louisiana, Mississippi, and Alabama with six locations in Baton Rouge, Lafayette, and New Orleans, Louisiana; Gulfport and Jackson, Mississippi; and Mobile, Alabama. With the implementation of its National Sales Team, GRS is further expanding its ability to support partners across the country through large-loss response, catastrophe recovery, and national account relationships. The company specializes in water, fire, mold, storm, and biohazard restoration, as well as reconstruction and pre-loss planning services. For more information about Guarantee Restoration Services, visit www.GuaranteeRestoration.com or call 1-800-349-HELP (4357).

Reconstruction Services in Mobile: Rebuilding After Storm and Property Damage

By Erik Seagrave • July 15, 2026
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Meet The Team | Jerome Etienne

By Christina Mullins • July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
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