Management In The Workplace

Frankie Walker • April 21, 2021

What makes a good leader? Each day, as management figures in the workplace, we face the challenge of how to be an exceptional leader and not just another manager. Our workplace, like many others, is filled with exciting questions, requests, and an eagerness to learn (and keep learning!). That’s the bright spot in any organization. As the Regional Director of Operations at Guarantee Restoration Services, I trust and empower my branch managers to execute the agenda set forth by me and our CEO, Shawn Folks. These agendas help build a high-powered production staff capable of doing every job the GRS way! 


MANAGEMENT IN THE WORKPLACE: MANAGING DISPUTES

Unfortunately, conflict is inevitable, but we understand the extreme importance of conflict resolution in the workplace. Our managers at GRS do a great job trying to recognize early and prevent it before it escalates. From our CEO to our Executive Team to our Branch Managers, we take pride in our organization for having an open-door policy. The sooner you address the dispute and encourage people to solve it, the less impact it will have in your workplace. Personally, I take pride in listening and not talking. This gives me an opportunity to fully understand the concern of others. Once things are resolved, I like to give positive affirmation to all team members involved in the conflict. 


MANAGEMENT IN THE WORKPLACE: MANAGING COVID-19 AND STRESS 

In March 2020, job stress, anxiety and depression hit the workforce across the world, but the GRS team carved an unbelievable path with the understanding that we were first responders. While many organizations stayed home, our partners called on GRS to help eliminate the threat of COVID-19 around their businesses. Our CEO, Executive Team and other team members executed services at a high level to produce for those in need. Our management staff at Guarantee Restoration Services took ownership of all situations and let one another know they were not alone. In addition to that, our human resources department communicated with our team members daily and helped identify those that needed an extra hand or more resources.


24/7 IS NOT JUST A NUMBER

With five locations along the I-10 corridor, GRS is the leading property damage restoration company along the Gulf Coast. No matter the time or job complexity, our team of almost 150 professionals is available 24/7, which is not just a number, it’s a GUARANTEE. If your business or home experiences water, fire, mold or other property damage, call at 800-349-HELP (4357) or email info@guaranteerestoration.net.


Frankie Walker is the Regional Operations Manager at Guarantee Restoration Services. He recently celebrated his third anniversary with our company in March 2021. To connect with him, contact him by email.

CONTACT US
By Christina Mullins July 22, 2026
FOR IMMEDIATE RELEASE Contact Information: Zack Klein Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country BATON ROUGE, La. – June 16, 2026 – Guarantee Restoration Services (GRS), a leading full-service restoration contractor serving the Gulf Coast since 1974, is proud to announce the implementation of its new National Sales Team. This strategic initiative marks an exciting step forward in the company’s continued growth and commitment to serving clients and partners on a broader scale. The newly established team will be led by Barrett Dick, Director of National Sales, alongside Zack Klein, Director of Business Development and Marketing. Together, they have played a pivotal role in growing GRS relationships across multiple industries throughout the Gulf Coast and beyond for over a decade. The team also includes newly hired account executives, David Stern and Chad Catalano. “Over the years, we have seen our partnerships and opportunities continue to grow beyond our traditional footprint,” said Zack Klein, Director of Business Development and Marketing at Guarantee Restoration Services. “Creating a dedicated National Sales Team allows us to strengthen those relationships, support our partners on a larger scale, and continue expanding the reach of the GRS brand, while staying true to the service and responsiveness we are known for.” Dick, who will celebrate 10 years with GRS next month, brings extensive industry knowledge and leadership experience to the role. He holds multiple Institute of Inspection Cleaning and Restoration Certification (IICRC) credentials, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), and Fire & Smoke Damage Restoration Technician (FSRT). After graduating from Louisiana State University, Barrett began his professional career with Marucci Sports before joining Guarantee Restoration Services in July 2016. Just weeks into his time with the company, the historic Great Flood of 2016 impacted Southeastern Louisiana, providing him with firsthand experience managing large-scale losses and coordinating restoration efforts for major school districts and commercial clients. Since then, he has helped cultivate business development efforts throughout Louisiana and nationally, working closely with partners in hospitality, education, government, healthcare, and other commercial sectors. “Our focus has always been relationship-driven,” said Dick. “We want our clients and partners to know they have a team they can rely on before, during, and after a disaster. This National Sales Team is another way we are investing in those relationships and positioning Guarantee to better serve organizations wherever they need us.” As part of the expansion, GRS hired David Stern as a National Sales Account Executive. Stern brings more than a decade of high-level sales and relationship management experience from the professional sports industry. Prior to joining our team, he served with the New Orleans Saints and Pelicans organization, where he consistently ranked among the organization’s top sales representatives and generated more than $38 million in multiyear contracts throughout his career. “David’s experience of building relationships, managing high-profile partnerships, and delivering exceptional client service makes him a tremendous addition to our team,” added Klein. “His background and skillset align perfectly with the direction we are heading as a company.” The National Sales Team also includes Chad Catalano, who joined Guarantee Restoration Services in January 2026. Catalano brings nearly two decades of restoration industry experience, with a strong background in sales leadership, project coordination, and relationship development throughout the Southeast and Gulf South regions. Prior to joining GRS, Catalano served as National Sales Manager for ServiceMaster DSI and spent more than 16 years with US Restoration as a Sales and Project Coordinator. Throughout his career, he has built long-standing partnerships while helping clients navigate complex restoration and recovery projects. In addition to his restoration industry experience, Catalano also spent several years as a successful high school baseball coach in the New Orleans area, earning multiple district championships and Coach of the Year honors. His leadership, communication skills, and client-focused approach make him a valuable addition to the growing national team. Guarantee Restoration Services continues to serve clients across Louisiana, Mississippi, and Alabama with six locations in Baton Rouge, Lafayette, and New Orleans, Louisiana; Gulfport and Jackson, Mississippi; and Mobile, Alabama. With the implementation of its National Sales Team, GRS is further expanding its ability to support partners across the country through large-loss response, catastrophe recovery, and national account relationships. The company specializes in water, fire, mold, storm, and biohazard restoration, as well as reconstruction and pre-loss planning services. For more information about Guarantee Restoration Services, visit www.GuaranteeRestoration.com or call 1-800-349-HELP (4357).
By Erik Seagrave July 15, 2026
Learn how Guarantee Restoration Services provides expert reconstruction services in Mobile, AL after water, fire, storm, and property damage. (
By Christina Mullins July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
VIEW ALL BLOGS