Responding To Hurricane Laura

Matthew Edwards • September 3, 2020

On Thursday, August 27, 2020, a catastrophic hurricane hit Lake Charles, La. and its surrounding areas. It has affected at least 15 neighboring parishes around Calcasieu. It has displaced thousands and devastated many lives. Immediately following the storm, our team mobilized and headed west to help restore lives and businesses. We continue to work hard every day and will be there for the foreseeable future.


HOW WE ARE HELPING

Not only did our team get on the ground quickly, but we also called upon many of our partners through Restoration Affiliates. From Indiana to Texas, we are grateful for those who have come to assist us restore schools, apartment complexes, assisted living facilities and other commercial properties. We understand the need for assistance is great and our determination to help is equal. Our team will continue to assess our outside resources and bring in more teams to enable us to help more families and businesses as needed.


HELPING OUR TEAM HELP OTHERS

Additionally, our team is comprised of 140 plus individuals are who have been all hands-on deck since before the storm made landfall. We have set-up base at our Lafayette office, where many of our workers are being housed. Our executive team and other employees have been working hard to make sure they are fed and well-hydrated. We have also secured a food truck to provide hot lunches at the worksites each day.


HURRICANE LAURA RELATED INFORMATION


  • The State of Louisiana has launched a Website for Hurricane Laura Recovery Efforts.
  • Click here for FEMA relief. It is now available for 16 Louisiana parishes.
    You may also apply for FEMA relief by calling 1-800-621-FEMA (3    362) or 1-800-462-7585 (TTY) for the hearing and speech impaired. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.
  • For road condition information, click here.
  • To receive text notifications from the Louisiana Governor’s Office pertaining to Hurricane Laura, text ‘LAURA’ to 67283 and sign up for phone calls by going to Smart911.
  • For shelter information, text ‘LASHELTER’ to 898211 or call 2-1-1.

HOW YOU CAN HELP BY AREA


THERE WHEN YOU NEED US MOST

Property damage claims along the Gulf Coast are still occurring. Therefore, our commitment to respond to our partners in Mississippi, New Orleans and Baton Rouge is still strong.



As always, we are available 24/7, which isn’t just a number, it’s a guarantee. If your property has experienced storm, water, fire or other damage, give our team a call at 1-800-349-HELP (4357), email info@guaranteerestoration.net or visit our website at www.GuaranteeRestoration.com.

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Meet The Team | Jerome Etienne

By Christina Mullins • July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.

Mitigation vs. Reconstruction: What's the Difference?

By Zack Klein • July 1, 2026
Learn the difference between mitigation and reconstruction, and how GRS restores properties after water, fire, storm, and mold damage.
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