Restoring More Than Property Damage

Matthew Edwards • June 2, 2021

Like any industry, there are many challenges that property damage restoration companies face. At Guarantee Restoration Services, the ones we tackle include, but are not limited to:

 

  • Response time to prevent further damage
  • Drying properly to prevent future mold growth
  • Continuous training of our team to use the best and newest practices

 

However, logistical and technical challenges are not the only considerations. We must also understand the emotional impact of the property loss has on our clients.

 

Beyond the Services We Provide

This starts with understanding that our role goes beyond providing excellent property damage restoration services. In addition to our team being the best in the restoration industry, we strive to restore more than property damage. We also restore the hearts and lives of our partners. 

 

Often times, the stress faced by the business or homeowner after property damage from storms, floods, fires, water leaks, biohazards and even suicide can be overwhelming. All of these situations can be a threat to a business’ operations or affect family relationships.

 

Changing their experience in this process can be as simple as communicating next steps or explaining how the insurance claim process works for their insurance carrier. Restoring our clients’ hearts means doing whatever they need to feel more comfortable. This is why we talk to our team about understanding a property loss from the clients’ frame of reference, not ours.

 

Setting Us Apart

Recently, I was asked what separates us from our competition. Honestly, it is a rather complex question to answer. However, there are two areas in particular where we excel the most. First, our leadership team consistently holds our entire team accountable to be both professional and caring. Next, our team’s desire to be a partner with our clients during any size disaster, big or small. There is no paycheck in the world that makes someone care! That is why we hold all 150 of our team members to such a high standard daily.

 

24/7 is Not Just Number

If you ever experience property damage and need a team who understands that 24/7 is not just a number, call on Guarantee Restoration. While we help you rebuild your home or business and life, we bring not only the technical skills needed, but also the emotional skills to get the job done.

 

Matthew Edwards serves in our business development department and works with our strategic partnerships. He has been with GRS since 2012. To connect with him, visit LinkedIn or send him an email.

Meet The Team | Jerome Etienne

By Christina Mullins • July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.

Mitigation vs. Reconstruction: What's the Difference?

By Zack Klein • July 1, 2026
Learn the difference between mitigation and reconstruction, and how GRS restores properties after water, fire, storm, and mold damage.

How Mississippi’s Climate Accelerates Water Damage

By Christy Jones Huff • June 24, 2026
Learn why water damage escalates quickly in Jackson, MS, and how fast professional mitigation helps prevent costly repairs and mold growth.
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