Meet The Team | Cassie Bertrand

Christina Mullins • June 10, 2026

At Guarantee Restoration Services, our people are what make the difference. This month, we're highlighting Cassie Bertrand, one of our Claims Representatives based at our Baton Rouge headquarters.



Since joining GRS in April 2021, Cassie has played an important role in helping our team navigate the claims process by preparing mitigation estimates and supporting project documentation. Her dedication, attention to detail, and positive attitude make her a valued member of the GRS family.

From Metairie to Gonzales

Cassie was born in Metairie, Louisiana, and moved to Gonzales with her family at six years old, shortly before Hurricane Katrina. She later attended Southeastern Louisiana University, where she earned a bachelor's degree in Business Management.


"After changing my major multiple times, I finally found the right fit and earned my degree in business management," she shared.


Before joining GRS, Cassie spent six years working in retail pharmacy throughout high school and college, gaining valuable customer service experience and learning how to thrive in a fast-paced environment.


A Birthday and a New Career

Cassie officially joined Guarantee Restoration Services on April 1, 2021—a date she won't forget anytime soon.

"I started working at GRS on April 1, 2021, which also happens to be my birthday," she said.

Today, she serves as a Claims Representative, where she focuses on writing estimates for mitigation claims and helping ensure projects move smoothly through the claims process.


The Family Atmosphere at GRS

When asked what she enjoys most about working at GRS, Cassie immediately points to the people.

"What I love most about GRS is the family atmosphere and the connections I've made with some awesome people."

Building strong relationships and supporting one another are important parts of the culture at GRS, and Cassie appreciates being part of a team that genuinely cares about one another.

Living Out the Core Value of Honesty

Of GRS's five core values, Honesty is the one that resonates most with Cassie.


"The core value that is a strong part of my personal and professional life is Honesty. I will always be true to myself and everything I do."


Her commitment to authenticity, integrity, and accountability helps strengthen both her work and the relationships she builds with teammates and customers alike.


Advice for New Team Members

For anyone just beginning their journey at GRS, Cassie encourages them to keep an open mind and embrace opportunities to learn.


"Always be open to constructive criticism as it helps you learn and grow."


It's simple advice that reflects her belief in continuous improvement and personal development.


Family, Friends, and Making Memories

Outside of work, Cassie enjoys spending quality time with her children, Savannah (4) and Bennett (1), husband Hunter, family, and friends.


"I enjoy making memories with my kids, family, and friends."


When she has some free time, you'll likely find her crafting, shopping, or exploring the latest makeup and beauty trends.


"I love crafting, shopping, and all things makeup and beauty. I'm just a girl. 🎶"


Dreaming Big

Like many children, Cassie had big dreams growing up. As a young child, she wanted to become a veterinarian. Later, her interests shifted toward healthcare.


"As a teenager and even as an adult, my dream career has been to work in geriatric medicine. Maybe one day!"


While her path ultimately led her to the restoration industry, her passion for helping others continues to shine through in everything she does.


Thank You, Cassie!

We are grateful for Cassie's dedication, hard work, and positive spirit. Her commitment to excellence and honesty helps make Guarantee Restoration Services stronger every day.


Thank you, Cassie, for everything you do. We're proud to have you on the team!

By Christina Mullins July 22, 2026
FOR IMMEDIATE RELEASE Contact Information: Zack Klein Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country BATON ROUGE, La. – June 16, 2026 – Guarantee Restoration Services (GRS), a leading full-service restoration contractor serving the Gulf Coast since 1974, is proud to announce the implementation of its new National Sales Team. This strategic initiative marks an exciting step forward in the company’s continued growth and commitment to serving clients and partners on a broader scale. The newly established team will be led by Barrett Dick, Director of National Sales, alongside Zack Klein, Director of Business Development and Marketing. Together, they have played a pivotal role in growing GRS relationships across multiple industries throughout the Gulf Coast and beyond for over a decade. The team also includes newly hired account executives, David Stern and Chad Catalano. “Over the years, we have seen our partnerships and opportunities continue to grow beyond our traditional footprint,” said Zack Klein, Director of Business Development and Marketing at Guarantee Restoration Services. “Creating a dedicated National Sales Team allows us to strengthen those relationships, support our partners on a larger scale, and continue expanding the reach of the GRS brand, while staying true to the service and responsiveness we are known for.” Dick, who will celebrate 10 years with GRS next month, brings extensive industry knowledge and leadership experience to the role. He holds multiple Institute of Inspection Cleaning and Restoration Certification (IICRC) credentials, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), and Fire & Smoke Damage Restoration Technician (FSRT). After graduating from Louisiana State University, Barrett began his professional career with Marucci Sports before joining Guarantee Restoration Services in July 2016. Just weeks into his time with the company, the historic Great Flood of 2016 impacted Southeastern Louisiana, providing him with firsthand experience managing large-scale losses and coordinating restoration efforts for major school districts and commercial clients. Since then, he has helped cultivate business development efforts throughout Louisiana and nationally, working closely with partners in hospitality, education, government, healthcare, and other commercial sectors. “Our focus has always been relationship-driven,” said Dick. “We want our clients and partners to know they have a team they can rely on before, during, and after a disaster. This National Sales Team is another way we are investing in those relationships and positioning Guarantee to better serve organizations wherever they need us.” As part of the expansion, GRS hired David Stern as a National Sales Account Executive. Stern brings more than a decade of high-level sales and relationship management experience from the professional sports industry. Prior to joining our team, he served with the New Orleans Saints and Pelicans organization, where he consistently ranked among the organization’s top sales representatives and generated more than $38 million in multiyear contracts throughout his career. “David’s experience of building relationships, managing high-profile partnerships, and delivering exceptional client service makes him a tremendous addition to our team,” added Klein. “His background and skillset align perfectly with the direction we are heading as a company.” The National Sales Team also includes Chad Catalano, who joined Guarantee Restoration Services in January 2026. Catalano brings nearly two decades of restoration industry experience, with a strong background in sales leadership, project coordination, and relationship development throughout the Southeast and Gulf South regions. Prior to joining GRS, Catalano served as National Sales Manager for ServiceMaster DSI and spent more than 16 years with US Restoration as a Sales and Project Coordinator. Throughout his career, he has built long-standing partnerships while helping clients navigate complex restoration and recovery projects. In addition to his restoration industry experience, Catalano also spent several years as a successful high school baseball coach in the New Orleans area, earning multiple district championships and Coach of the Year honors. His leadership, communication skills, and client-focused approach make him a valuable addition to the growing national team. Guarantee Restoration Services continues to serve clients across Louisiana, Mississippi, and Alabama with six locations in Baton Rouge, Lafayette, and New Orleans, Louisiana; Gulfport and Jackson, Mississippi; and Mobile, Alabama. With the implementation of its National Sales Team, GRS is further expanding its ability to support partners across the country through large-loss response, catastrophe recovery, and national account relationships. The company specializes in water, fire, mold, storm, and biohazard restoration, as well as reconstruction and pre-loss planning services. For more information about Guarantee Restoration Services, visit www.GuaranteeRestoration.com or call 1-800-349-HELP (4357).
By Erik Seagrave July 15, 2026
Learn how Guarantee Restoration Services provides expert reconstruction services in Mobile, AL after water, fire, storm, and property damage. (
By Christina Mullins July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
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