Meet The Team | Craig Rose

Christina Mullins • August 13, 2025

Hello, August!

August is flying by, and with back-to-school season in full swing, it won’t be long before fall festivities and the holiday hustle are here. 


For over five years, I’ve had the privilege of spotlighting the incredible individuals who make Guarantee Restoration Services (GRS) the company it is today. This month, we’re excited to introduce you to a key member of our Lafayette team, Craig Rose,   who serves as their Mitigation Manager


Meet the Team: Craig Rose 

Craig was born in Hamilton, Ohio, but at the “tender age of nine” (his words), he and his family moved to the suburbs of Philadelphia, Pennsylvania. 


Family Life & Personal Interests 

Craig is married to his wife, Karlie, and they have three children: Gaige (18), Gino (13), and Sydnie (7). When he’s not spending time with his family, you can often find him on the golf course maintaining a scratch handicap, or enjoying a game of chess. He’s a proud fan of both the Ohio State Buckeyes and the Philadelphia Eagles.


In addition, he has always had a love of music. He has played the guitar for 35 years. He said that he has seen the band Phish 44 times in concert. He even named his daughter Sydnie after Syd Barrett of Pink Floyd.


Career Background 

Before joining GRS in September 2023, Craig owned and operated a ServiceMaster Restore franchise in Baton Rouge. His extensive experience in the restoration industry and leadership roles make him an invaluable part of our team. 



Advice on Leadership & Teamwork

When asked what advice he’d give to leaders, Craig shared: 


“My advice to leaders, not only within our organization but in life, is to spend more time listening and to show appreciation and gratitude. Words of adoration and encouragement can go a long way. A crucial aspect of any leader is to motivate.” 


For his co-workers, Craig’s advice is all about attitude: 


“Always be positive. Negativity kills morale and it’s a huge de-motivator. Not to mention, it’s contagious — as is positivity.” 


Why Craig Loves GRS & A Few Other Tidbits

When I asked Craig what he enjoys most about working here, he didn’t hesitate: 


“The people. I look forward to coming to work. The environment we’ve created is unlike any other I’ve been a part of in the past. Nobody is above anybody round these parts. We have fun while maintaining professionalism (for the most part).” 


Craig also shared his favorite quote: 


“Humor is the universal solvent against the abrasive elements of life.” 


Finally, he shared that something he has learned recently is that in November 2026, Voyager 1 will have officially traveled 1 light day.


Come Join Our GRS Family 

GRS operates across six locations: Lafayette, Baton Rouge, and New Orleans in Louisiana; Jackson and Gulfport in Mississippi; and our newest location in Mobile, Alabama (opened in 2023). 


If you or someone you know is ready for a new career or position in the restoration industry, visit our Careers Page to explore our current openings. 

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FOR IMMEDIATE RELEASE Contact Information: Zack Klein Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country BATON ROUGE, La. – June 16, 2026 – Guarantee Restoration Services (GRS), a leading full-service restoration contractor serving the Gulf Coast since 1974, is proud to announce the implementation of its new National Sales Team. This strategic initiative marks an exciting step forward in the company’s continued growth and commitment to serving clients and partners on a broader scale. The newly established team will be led by Barrett Dick, Director of National Sales, alongside Zack Klein, Director of Business Development and Marketing. Together, they have played a pivotal role in growing GRS relationships across multiple industries throughout the Gulf Coast and beyond for over a decade. The team also includes newly hired account executives, David Stern and Chad Catalano. “Over the years, we have seen our partnerships and opportunities continue to grow beyond our traditional footprint,” said Zack Klein, Director of Business Development and Marketing at Guarantee Restoration Services. “Creating a dedicated National Sales Team allows us to strengthen those relationships, support our partners on a larger scale, and continue expanding the reach of the GRS brand, while staying true to the service and responsiveness we are known for.” Dick, who will celebrate 10 years with GRS next month, brings extensive industry knowledge and leadership experience to the role. He holds multiple Institute of Inspection Cleaning and Restoration Certification (IICRC) credentials, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), and Fire & Smoke Damage Restoration Technician (FSRT). After graduating from Louisiana State University, Barrett began his professional career with Marucci Sports before joining Guarantee Restoration Services in July 2016. Just weeks into his time with the company, the historic Great Flood of 2016 impacted Southeastern Louisiana, providing him with firsthand experience managing large-scale losses and coordinating restoration efforts for major school districts and commercial clients. Since then, he has helped cultivate business development efforts throughout Louisiana and nationally, working closely with partners in hospitality, education, government, healthcare, and other commercial sectors. “Our focus has always been relationship-driven,” said Dick. “We want our clients and partners to know they have a team they can rely on before, during, and after a disaster. This National Sales Team is another way we are investing in those relationships and positioning Guarantee to better serve organizations wherever they need us.” As part of the expansion, GRS hired David Stern as a National Sales Account Executive. Stern brings more than a decade of high-level sales and relationship management experience from the professional sports industry. Prior to joining our team, he served with the New Orleans Saints and Pelicans organization, where he consistently ranked among the organization’s top sales representatives and generated more than $38 million in multiyear contracts throughout his career. “David’s experience of building relationships, managing high-profile partnerships, and delivering exceptional client service makes him a tremendous addition to our team,” added Klein. “His background and skillset align perfectly with the direction we are heading as a company.” The National Sales Team also includes Chad Catalano, who joined Guarantee Restoration Services in January 2026. Catalano brings nearly two decades of restoration industry experience, with a strong background in sales leadership, project coordination, and relationship development throughout the Southeast and Gulf South regions. Prior to joining GRS, Catalano served as National Sales Manager for ServiceMaster DSI and spent more than 16 years with US Restoration as a Sales and Project Coordinator. Throughout his career, he has built long-standing partnerships while helping clients navigate complex restoration and recovery projects. In addition to his restoration industry experience, Catalano also spent several years as a successful high school baseball coach in the New Orleans area, earning multiple district championships and Coach of the Year honors. His leadership, communication skills, and client-focused approach make him a valuable addition to the growing national team. Guarantee Restoration Services continues to serve clients across Louisiana, Mississippi, and Alabama with six locations in Baton Rouge, Lafayette, and New Orleans, Louisiana; Gulfport and Jackson, Mississippi; and Mobile, Alabama. With the implementation of its National Sales Team, GRS is further expanding its ability to support partners across the country through large-loss response, catastrophe recovery, and national account relationships. The company specializes in water, fire, mold, storm, and biohazard restoration, as well as reconstruction and pre-loss planning services. For more information about Guarantee Restoration Services, visit www.GuaranteeRestoration.com or call 1-800-349-HELP (4357).
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