Response Time To Property Damage

Matthew Edwards • November 14, 2019

When one of our partners has a commercial property damage, our project manager shows up with solutions to respond, restore and rebuild.



At Guarantee Restoration, we understand the need for businesses to maintain operations when they experiences a property damage. Here is how we respond with our emergency services:


-Within 10 mins a project manager is talking to client


-Within 2 hours a project manager is on sight to assess the situation and have team with correct amount of equipment for the size of the property loss and provide a do not exceed.


Upon determining scope, the project manager will communicate with the adjuster and insurance company to gain approval or provide a do not exceed if you are not filing a claim. As work begins, other equipment such as dumpsters, generators and other will be delivered as needed.


Over the next few days (depending on size of project) the project manager will complete drying the structure of the building, begin demolition and provide reports to the client and insurance company.


Finally, upon completion of drying and prevention of mold, the project manager will work with the client to transition them to our reconstruction team or help work with the contractor they choose to ensure a smooth transition from mitigation to rebuild.


No matter what interrupts your business… we understand your business requires immediate response and attention. It’s why we’re available 24/7 and that’s not just a number… it’s a Guarantee!

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By Christina Mullins July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
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