Strengthened by Our Core Values

Christina Mullins • June 22, 2022

What are core values? Why are they necessary? Simply, core values set the tone for a business to cultivate the environment and behavior of its staff.  


At Guarantee Restoration Services, we believe in a strong foundation to guide our employees to make the right decisions daily. This begins with our company’s five core values. Since our inception in 1974, these values have been developed, refined, and solidified. 


Our Core Values at GRS

If you have been following us for awhile, this is not the first time we have discussed them. Below, we explain why we pride ourselves on these five core values:


  1. Honesty: Give transparency and accountability in everything we do.
  2. Workmanship: Provide continuous training for employees, which ensure excellence of work performed.
  3. Efficiency: Deliver cost-effective and timely solutions to our customers.
  4. Commitment: Promise to follow-through to the end of each project. 
  5. Partnership: Work closely with our customers to resolve a multitude of property damage challenges – and create relationships for life!


Personally, I have been with Guarantee for more than two years. I have seen these traits demonstrated first-hand daily. From our technicians to accounting personnel, our organization strives for the best in every position. By instilling our core values and high standards, we have experienced a lot of growth in recent years and continue to expand.


“Treat others how you would like to be treated.” Seems simplistic enough, right? It is why we value our core values so much here at GRS. When disaster strikes, we want to be your first call that gives you peace of mind – you know you are in good hands. Each of our five branches have put teams in place that work well together and have a heart that beats as one. We work to be the best we can be every day!


There When you Need Us Most

Our team of dedicated professionals is available 24/7, for any water, fire or wind or other property damage that needs immediate attention. If your business or home needs our services, contact us at 1-800-349-HELP (4357) or email info@247GRS.com. For more information about Guarantee Restoration Services, visit www.GuaranteeRestoration.com. 



How to Respond to Property Damage in the First 24 Hours

By Shawn Folks • May 20, 2026
When a disaster strikes and a loss happens, the clock starts immediately. The first 24 hours after a storm event or a fire loss are the most critical for any property. It is at this time that major decisions need to be made, the damage is either controlled or spreads, and the path to recovery is determined. These decisions are often rushed, unclear, and reactive without a plan in place. This is where having a pre-loss plan makes a measurable and meaningful difference. A pre-loss plan creates a clear starting point for you and your team instead of scrambling to figure out who to call, what steps to take, or how to protect the property. It removes reactive hesitation and replaces it with action to recover. Everyone involved knows their role and understands the process, allowing them to move quickly without second guessing. Speed matters in restoration. Water continues to spread; materials continue to deteriorate, and secondary damage, like mold, can begin in as little as 24 to 48 hours. The faster a response is initiated, the more damage can be contained. Pre-loss planning allows that response to begin immediately, not hours or days later. Other than fast action, it also brings clarity during a very chaotic and challenging moment. Property managers, facility teams, and business owners are not left out in the dark trying to make high-pressure decisions on the spot. Instead, they are following a plan that has already been thoroughly thought through, discussed, and tailored to their specific property’s needs. Communication can become fragmented without a plan. Another advantage to pre-loss planning is coordination. There are several moving parts including emergency services, restoration teams, and insurance carriers. Having a plan streamlines communication ensuring that everyone involved is aligned from the start. At Guarantee Restoration Services, pre-loss planning is designed to support the exact moment the dust settles. It’s not just about preparing documents to sign ahead of time; it’s about setting up our partners and clients to respond with confidence when it matters the most. From established points of contact to documented site conditions and response protocols, everything is built to protect time, reduce damage, and maintain control.  Many people think preparation is about preventing the worst from happening. Rather, it is about being ready when it happens. Because when those first 24 hours hit, you do not want to be figuring things out. You want to be executing a well-formulated, personalized plan for recovery. Call us today...where 24/7 isn’t just a number, it’s a GUARANTEE!

Meet The Team | Brian McCaughan

By Christina Mullins • May 13, 2026
Behind every successful project at Guarantee Restoration Services is a team member dedicated to making a difference. This month, we’re proud to feature Brian McCaughan, Mitigation Manager at our Gulfport Branch. With more than two decades of industry experience and a strong belief in teamwork, Brian continues to lead by example both in and out of the field.

When Every Minute Counts: Why Pre-Loss Planning Is Essential

By Zack Klein • May 5, 2026
Pre-loss planning is not flashy or attention grabbing until you’re standing in the middle of a disaster and wondering what happened and what happens next. At Guarantee Restoration Services, it is one of the most important conversations we can have with our partners and clients, because preparation can mean the difference between complete chaos or a controlled situation. What Is Pre-Loss Planning? This service our team offers is exactly what it sounds like. It’s putting a plan in place before something goes wrong. Whether it’s a fire, a severe storm, or a flood, the first few hours matter more than anything. Decisions are made quickly, vendors are being called, and people are trying to figure out who is responsible for what and where. Without a proper plan in place, that moment is stressful, delayed, and more expensive than it needs to be. We have seen it firsthand, time and time again, those properties that have a solid pre-loss plan in place recover faster, experience less downtime, and have a much smoother path to normalcy. Properties that don’t have a plan are left to react instead of responding.
VIEW ALL BLOGS