Celebrating 45 Years

Shawn Folks • March 5, 2019

As we celebrate 45 amazing years in the industry, we strive to give you the best service!


Who is Guarantee Restoration?

Guarantee Restoration started out as Guarantee Systems in 1974. Guarantee Systems started as a carpet cleaning company operated by Ellen and Chunky Folks in their one-bedroom apartment. As the company’s reputation grew, Guarantee offered additional services including fire restoration, mold mitigation, HVAC cleaning and construction services. Guarantee joined a national franchise in 2001, and branched away from that franchise in 2016, to grow into the company we are today.


With over 100 employees and 4 offices located in Lafayette, New Orleans, Baton Rouge and Gulfport, Guarantee Restoration continues to serve the Gulf Coast in rebuilding lives and businesses. The founders, Ellen and Chunky Folks have passed down the torch to their son, Shawn Folks, CEO of Guarantee Restoration. Shawn has spear-headed the company by focusing on our mission to serve friends, family and partners by delivering effective solutions, providing honest and dependable services while ensuring continuity for their lives and businesses.


What is Guarantee Restoration?

Guarantee Restoration is the largest solutions provider to property damage along the Gulf Coast. Our dedicated team is available 24/7 and will respond to any size fire or water property loss. We also assist families and businesses with contents restoration, HVAC air duct cleaning, mold mitigation and bio-hazard clean up. Our industry-certified disaster recovery team has the expertise and experience required to quickly size-up severe weather-related damages and mobilize the specialized equipment require to mitigate secondary damage and loss.


Why Guarantee Restoration?

We understand that when a loss happens, your world feels like its flipped upside down. Our team is trained to help put your mine at ease, while getting your lives and businesses back up and running as quickly as possible. We will also work with your insurance company and keep your informed every step of the process. At Guarantee, Restoration 24/7 isn’t just a number… and neither are YOU! It takes more than a paycheck to motivate our team to get up at 2am to respond to a loss. Our team is dedicated and passionate about the people we serve.

If you experience a loss, give us a call at 1-800-349-4357.

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On the Gulf Coast, preparation isn’t optional. It’s simply a part of doing business. From hurricane season to heavy rain events and everything in between, properties in Lafayette face a different level of risk than most. And when something does happen, the difference between a smooth recovery and a stressful situation often comes down to one thing: having a plan in place with the right team. Why Pre-Loss Planning Looks Different in Lafayette Pre-loss planning looks a little different here because the risks are different. It’s not just about knowing where your shutoffs are or having a list of contacts. It’s about understanding how quickly a storm can shift, how water can move through a property, and how to respond when multiple buildings or locations are impacted at once. That kind of preparation requires more than a template. It requires local knowledge. At Guarantee Restoration Services, our Lafayette team builds pre-loss plans with that in mind. We take into account the specific challenges that come with properties in Acadiana, including wind-driven rain, tornado threats, and the potential for widespread damage across an entire area. That allows us to create a plan that is realistic, not just theoretical. The Importance of Having a Clear Path Forward “We’ve seen how quickly things can escalate during a storm event. Having a pre-loss plan in place gives our clients a clear path forward instead of trying to figure it out in the middle of the chaos,” said Craig Rose, Mitigation Manager at our Lafayette Branch. That “clear path forward” is what makes the biggest difference. When a storm hits, response times are everything, but so is access. Roads can be blocked, power can be out, and communication can be limited. A strong pre-loss plan accounts for those variables and ensures that response efforts can begin as soon as it is safe to do so. Protecting Operations, Employees, and Tenants It also helps property teams stay focused on what matters most. Instead of trying to coordinate vendors, track down information, or make high-pressure decisions, they can follow a plan that has already been built around their property and their priorities. From a business standpoint, that level of preparation protects more than just the building. It protects operations, tenants, employees, and timelines. Building Trust Before Disaster Strikes “Pre-loss planning is about building trust before there’s ever a problem. Our clients know who to call, what to expect, and how we’re going to support them when something happens,” said Paige Hebert, Business Development Representative in Lafayette. That trust and familiarity matter, especially in a region where large-scale events can impact entire communities at once. You are not just calling a company, you are calling a team that already understands your property, your risks, and your expectations. Be Realistic. Be Ready. Pre-loss planning on the Gulf Coast is not about over-preparing. It is about being realistic and ready. Because when the next storm comes through Lafayette, it is not a matter of if you will need a plan—it is a matter of how well that plan works when it is put to the test. Call us today to schedule your Pre-Loss Planning meeting where 24/7 is not just a number… it’s a GUARANTEE!
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