Healing After Loss Starts With Our Team

Shawn Folks • March 11, 2019

As a company, I have found Guarantee Restoration to have a caring, solutions and customer service driven team. However, like doctors, even the most caring in the restoration industry can forget the stress a property loss has on the families and businesses we serve.


Recently, our CEO Shawn Folks had our company reading Healing the Loss by Steve Toburen. From defining our role as property damage restoration professionals to reminding our team of the emotional dynamics involved during a client’s property claim; this book is helping our team understand we aren’t just rebuilding a structure… we are rebuilding lives and businesses.


Here are 3 lessons I have learned:



  1. Understanding our role during the initial phase of a property claim is to provide comfort for our clients.
  2. By using unemotional legal phrases like “the insured” can reflect a cold & unfeeling attitude toward the client. Additionally technical language can overwhelm the client.
  3. 80% of how a client decides if the job was done right is based on the relationship of the technicians, subcontractors and project managers they see doing the work.


In summary, by investing time to develop rapport & understanding, our team will better meet the client’s expectations and continue our success.


*If you or a client is need of property damage restoration, call our offices located along the gulf coast in Lafayette, Baton Rouge, New Orleans & Gulfport, MS by calling 1-800-349-HELP (4357) 

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Ahh, October. It’s hard to fathom that we’re already on the brink of Halloween — and then, you know how the rest of the year goes. Before long, we’ll be preparing for our last full company meeting, Family Day, and our Thanksmas celebrations. The end of 2025 will be here before we know it! That being said — no matter what the busy season brings — when it comes to property damage emergencies, our team is always there for you. Meet the Team | Whitney Hampton Every month, I have the opportunity to showcase one of our awesome team members. For October, we are excited to introduce you to Whitney Hampton , one of our Gulfport Business Development Representatives. Gulf Coast Roots & Family Life Whitney was born and raised in New Orleans but has split her time between Louisiana and Mississippi throughout her life. She later moved to Gulfport, where she graduated from high school. As a young adult, she lived in Bossier City, LA. Now, she is back on the coast in Biloxi, where she raises her two children, Kohen and Kobi, with her husband. Education & Professional Background Whitney graduated from the University of Southern Mississippi with a degree in Marketing — SMTTT! This December, she’ll be finishing her master’s in marketing with a specialization in Digital Strategy. Before joining our team in December 2023, she worked in property management. Whitney started in leasing, then was promoted to Community Manager, where she received the Best Marketing Award in 2023 . Life Outside of Work Personally, when she is not working, Whitney is usually busy with “The Adventures of Kohen and Kobi.” They love spending their weekends exploring new places, such as the science museum, zoo, or splash pad. Staying active and making fun memories together is what she enjoys most. Sports are a big part of the Hampton household. They are big Philadelphia Eagles fans — GO BIRDS! They also love the Florida Gators and have attended many games in Gainesville. Saturdays and Sundays are definitely football days in their house.
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