Celebrating 45 Years

Shawn Folks • March 5, 2019

As we celebrate 45 amazing years in the industry, we strive to give you the best service!


Who is Guarantee Restoration?

Guarantee Restoration started out as Guarantee Systems in 1974. Guarantee Systems started as a carpet cleaning company operated by Ellen and Chunky Folks in their one-bedroom apartment. As the company’s reputation grew, Guarantee offered additional services including fire restoration, mold mitigation, HVAC cleaning and construction services. Guarantee joined a national franchise in 2001, and branched away from that franchise in 2016, to grow into the company we are today.


With over 100 employees and 4 offices located in Lafayette, New Orleans, Baton Rouge and Gulfport, Guarantee Restoration continues to serve the Gulf Coast in rebuilding lives and businesses. The founders, Ellen and Chunky Folks have passed down the torch to their son, Shawn Folks, CEO of Guarantee Restoration. Shawn has spear-headed the company by focusing on our mission to serve friends, family and partners by delivering effective solutions, providing honest and dependable services while ensuring continuity for their lives and businesses.


What is Guarantee Restoration?

Guarantee Restoration is the largest solutions provider to property damage along the Gulf Coast. Our dedicated team is available 24/7 and will respond to any size fire or water property loss. We also assist families and businesses with contents restoration, HVAC air duct cleaning, mold mitigation and bio-hazard clean up. Our industry-certified disaster recovery team has the expertise and experience required to quickly size-up severe weather-related damages and mobilize the specialized equipment require to mitigate secondary damage and loss.


Why Guarantee Restoration?

We understand that when a loss happens, your world feels like its flipped upside down. Our team is trained to help put your mine at ease, while getting your lives and businesses back up and running as quickly as possible. We will also work with your insurance company and keep your informed every step of the process. At Guarantee, Restoration 24/7 isn’t just a number… and neither are YOU! It takes more than a paycheck to motivate our team to get up at 2am to respond to a loss. Our team is dedicated and passionate about the people we serve.

If you experience a loss, give us a call at 1-800-349-4357.

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By Erik Seagrave July 15, 2026
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By Christina Mullins July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
By Zack Klein July 1, 2026
Learn the difference between mitigation and reconstruction, and how GRS restores properties after water, fire, storm, and mold damage.
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