Meet The Team | Christy Jones Huff

Christina Mullins • February 12, 2025

At Guarantee Restoration Services, our people are at the heart of everything we do. This month, we’re excited to introduce Christy Jones Huff, a Business Development Representative at our Jackson, Mississippi Branch who joined the team just over a year ago in January 2024. 


From Property Management to Business Development 


Christy’s journey to GRS started long before she stepped through our doors. A Jackson State University graduate, she earned her degree in Mass Communications/Public Relations with a minor in Marketing. She then spent 19 years as a property manager, gaining invaluable experience in building relationships and problem-solving, which are skills that now serve her well in business development. It is safe to say that she is well-versed in the multifamily vertical that we serve, but she also works with several other industries, such as state entities and housing authorities.  



Life Outside of Work 


Originally from Farmhaven, MS, Christy stays busy outside of work with a full house. She’s married, a proud mom to a college-aged son, and spends most of her free time keeping up with a very active toddler—a job she jokingly refers to as "taming a toddler." When she finds a rare quiet moment, she enjoys crafting, though she explained that those moments are few and far between these days.

Why Work at Guarantee Restoration Services? 

When asked what she loves most about working at GRS, Christy did not hesitate and said, “the vibe.” She further expressed, “my direct manager supports me in EVERYTHING I do and is by far my biggest cheerleader. The executive team listens and respects my opinion and feedback. My BD team—LOVE!!!! And my branch supports me in all that I try to accomplish.” Most importantly, GRS provides her with something invaluable—work-life balance. “I have a family that actually gets to spend time with me,” she added. 


A Lifelong Problem-Solver 

Christy has always had a sharp mind and a curious nature. As a child, she dreamed of becoming either a lawyer or a private investigator, drawn to the idea of solving problems and uncovering the truth. While she ultimately took a different path, she still values learning and growth. Recently, she’s come to the realization that resonates both professionally and personally: “You can't help or make people learn from your mistakes and lessons.” 


Words of Wisdom 

Her advice for fellow team members is simple but meaningful: “Take pride in everything you do.” It’s a philosophy she applies to her own work, bringing enthusiasm and dedication to every project and relationship she builds. 


Join Our GRS Family! 

While Christy may not be a sports fan, she’s a true team player—and we’re lucky to have her as part of the GRS family! We have two locations in Mississippi, which are in Jackson and Gulfport. Our company also has three Louisiana locations in Lafayette, New Orleans and Baton Rouge. We opened a sixth location in Mobile, Alabama in 2023. If you or someone you know wants to explore a new career or position, visit our website to see a full list of currently available jobs. 

How to Respond to Property Damage in the First 24 Hours

By Shawn Folks • May 20, 2026
When a disaster strikes and a loss happens, the clock starts immediately. The first 24 hours after a storm event or a fire loss are the most critical for any property. It is at this time that major decisions need to be made, the damage is either controlled or spreads, and the path to recovery is determined. These decisions are often rushed, unclear, and reactive without a plan in place. This is where having a pre-loss plan makes a measurable and meaningful difference. A pre-loss plan creates a clear starting point for you and your team instead of scrambling to figure out who to call, what steps to take, or how to protect the property. It removes reactive hesitation and replaces it with action to recover. Everyone involved knows their role and understands the process, allowing them to move quickly without second guessing. Speed matters in restoration. Water continues to spread; materials continue to deteriorate, and secondary damage, like mold, can begin in as little as 24 to 48 hours. The faster a response is initiated, the more damage can be contained. Pre-loss planning allows that response to begin immediately, not hours or days later. Other than fast action, it also brings clarity during a very chaotic and challenging moment. Property managers, facility teams, and business owners are not left out in the dark trying to make high-pressure decisions on the spot. Instead, they are following a plan that has already been thoroughly thought through, discussed, and tailored to their specific property’s needs. Communication can become fragmented without a plan. Another advantage to pre-loss planning is coordination. There are several moving parts including emergency services, restoration teams, and insurance carriers. Having a plan streamlines communication ensuring that everyone involved is aligned from the start. At Guarantee Restoration Services, pre-loss planning is designed to support the exact moment the dust settles. It’s not just about preparing documents to sign ahead of time; it’s about setting up our partners and clients to respond with confidence when it matters the most. From established points of contact to documented site conditions and response protocols, everything is built to protect time, reduce damage, and maintain control.  Many people think preparation is about preventing the worst from happening. Rather, it is about being ready when it happens. Because when those first 24 hours hit, you do not want to be figuring things out. You want to be executing a well-formulated, personalized plan for recovery. Call us today...where 24/7 isn’t just a number, it’s a GUARANTEE!

Meet The Team | Brian McCaughan

By Christina Mullins • May 13, 2026
Behind every successful project at Guarantee Restoration Services is a team member dedicated to making a difference. This month, we’re proud to feature Brian McCaughan, Mitigation Manager at our Gulfport Branch. With more than two decades of industry experience and a strong belief in teamwork, Brian continues to lead by example both in and out of the field.

When Every Minute Counts: Why Pre-Loss Planning Is Essential

By Zack Klein • May 5, 2026
Pre-loss planning is not flashy or attention grabbing until you’re standing in the middle of a disaster and wondering what happened and what happens next. At Guarantee Restoration Services, it is one of the most important conversations we can have with our partners and clients, because preparation can mean the difference between complete chaos or a controlled situation. What Is Pre-Loss Planning? This service our team offers is exactly what it sounds like. It’s putting a plan in place before something goes wrong. Whether it’s a fire, a severe storm, or a flood, the first few hours matter more than anything. Decisions are made quickly, vendors are being called, and people are trying to figure out who is responsible for what and where. Without a proper plan in place, that moment is stressful, delayed, and more expensive than it needs to be. We have seen it firsthand, time and time again, those properties that have a solid pre-loss plan in place recover faster, experience less downtime, and have a much smoother path to normalcy. Properties that don’t have a plan are left to react instead of responding.
VIEW ALL BLOGS