New Year, Same Mission, New Goals

Shawn Folks • January 6, 2021

Hello 2021! I know I speak for not only myself, but my entire team at Guarantee Restoration Services when I say we are happy to see a new year. Last year certainly brought its challenges for everyone. Not a single individual was not in some way affected by the COVID-19 pandemic, which, of course, continues to greatly impact our world.


Although 2020 brought many adversities, our team adjusted its “normal” practices and pivoted our services in order to surpass many of last year’s goals. It set the foundation to improve even more upon our goals for this new year. We are look forward to expanding our service areas soon, moving into our new corporate facility, further educating our team members, among other objectives this year.


STARTING THIS NEW YEAR OFF ON THE RIGHT FOOT, MONTHLY MEETINGS IN BATON ROUGE & KENNER

If you missed it, our marketing team shared our “GRS Year in Review” during the last week of the year. Check them out on our Facebook page!


NEW YEAR: GROWING GUARANTEE

In 2019, our company purchased land on Perkins Road near Pecue Lane in Baton Rouge. Once the land was cleared, the construction started. In April 2020, we started following the construction and updating our friends and partners on the building progress. A couple months later, we dubbed the series “Growing Guarantee,” and we share these videos to our social media pages monthly. Currently, the walls are going up and the electrical wiring is being installed. At the earliest, our Baton Rouge team members will move to the new facility in May or June 2021. We are so thrilled for the big move!


NEW YEAR: OUR TEAM’S RESOLUTIONS

Have you ever seen the phrase, “New Year, New Me”? It safe to say that everyone expects to see this statement ad nauseam when a new year rolls around. At this point, it has even become a cliché. Instead, focusing on goals and resolutions that will better what you have done to improve in the past is more important than changing completely. Oftentimes, resolutions are made, but actions are left out or fall to wayside. This year, our team will strive to put actions behind our goals to fully achieve them.


To end the aforementioned GRS Year in Review, our marketing staff asked our team members across our four branches to submit videos of their aspirations for 2021. Here is a snippet of their responses!


Our Team’s Resolutions:


  • Mine – To continue on this great company my parents started over 47 years ago. Personally, I’d like to work a little harder at balancing my personal time and business time, so I have more time to spend with my family.
  • Shelby C. (New Orleans) – To learn how to handle stress better and to work on her fitness every single day (and not flake out on it!)
  • Marcie R. (Baton Rouge) – To live a life with purpose, each and every day, whether I’m at work, at home, I want to wake up and know I’m doing everything to achieve my goals.
  • Bill B. (Baton Rouge) – To learn to sing better for next year’s Christmas song…figaro, FIGARO!
  • Peggy F. (Baton Rouge) – It’s the same as it is every year, that is to go on a diet and loose weight…hold on a second…here’s hoping it works!
  • Jeremy S. (Gulfport) – My resolution is to take Gulfport to the EXTREME next year. This is gonna be the branch to beat!
  • Rebecca B. (Baton Rouge) – To focus on the positive and continue to grow!
  • Rob C. (Lafayette) – To continue on the fitness journey that I started this past year and I hope to remain healthy. I also hope to continue to contribute to the phenomenal growth of this organization. We look forward to a great 2021!
  • Kristi R. (Baton Rouge) – My New Year’s Resolution is to loose a couple holiday pounds and to learn more patience.
  • James F. (Baton Rouge) – To make a resolution next year!
  • Adrianne H. (Gulfport) – One of my goals for 2021 is to keep learning, so I can have a successful year.
  • Chris E. (New Orleans) – My New Year’s Resolution for this year is to get a “WOWZER” every Wednesday.
  • Conner P. (Baton Rouge) – In 2021, I want to go for a run twice a week and read a new book each month!
  • Christina R. (Baton Rouge) – I want to use the opportunities I have at work to learn, continue working out frequently and finally learn how to cook.
  • Zack K. (Baton Rouge) – My New Year’s Resolution is to loose some weight, so I fit into my tux come wedding season.
  • Kristen S. (Gulfport) – To live each day to the fullest, to make memories, to encourage and help others daily and love my family fiercely!
  • Quentin C. (Baton Rouge) – In 2021, my New Year’s Resolution is to be the best father to my newborn daughter.
  • Jordan S. (Baton Rouge) – To stay humble, happy and healthy.
  • Jessicah R. (Baton Rouge) – To fold my laundry as soon as it comes out of the dryer!
  • Adam P. (Lafayette) – My resolution is to be the best Adam I can be. I want to be 1% better every day as a father, husband, leader and employee. And I am looking forward to another great year at Guarantee!


NEW YEAR: SAME QUALITY SERVICE AND MISSION

Since 1974, our team of dedicated professionals has provided the same quality waterfire and mold services. With four convenient offices along the I-10 corridor, we can quickly respond to property emergencies at your home or business. At GRS, our mission is to serve friends, family and partners by delivering effective solutions, providing honest and dependable services while ensuring continuity for their lives and businesses.


24/7 IS NOT JUST A NUMBER

As we start this new year, we know that property damage does not have “office hours.” That’s why we’re available 24/7, which is not just a number, it’s a GUARANTEE. For immediate assistance, contact Guarantee Restoration Services by calling 800-349-HELP (4357).


CONTACT US
By Christina Mullins July 22, 2026
FOR IMMEDIATE RELEASE Contact Information: Zack Klein Director of Marketing and Business Development 225-753-8682 Zack@247GRS.com Guarantee Restoration Services Launches National Sales Team to Expand Strategic Partnerships Across the Country BATON ROUGE, La. – June 16, 2026 – Guarantee Restoration Services (GRS), a leading full-service restoration contractor serving the Gulf Coast since 1974, is proud to announce the implementation of its new National Sales Team. This strategic initiative marks an exciting step forward in the company’s continued growth and commitment to serving clients and partners on a broader scale. The newly established team will be led by Barrett Dick, Director of National Sales, alongside Zack Klein, Director of Business Development and Marketing. Together, they have played a pivotal role in growing GRS relationships across multiple industries throughout the Gulf Coast and beyond for over a decade. The team also includes newly hired account executives, David Stern and Chad Catalano. “Over the years, we have seen our partnerships and opportunities continue to grow beyond our traditional footprint,” said Zack Klein, Director of Business Development and Marketing at Guarantee Restoration Services. “Creating a dedicated National Sales Team allows us to strengthen those relationships, support our partners on a larger scale, and continue expanding the reach of the GRS brand, while staying true to the service and responsiveness we are known for.” Dick, who will celebrate 10 years with GRS next month, brings extensive industry knowledge and leadership experience to the role. He holds multiple Institute of Inspection Cleaning and Restoration Certification (IICRC) credentials, including Water Damage Restoration Technician (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation Technician (AMRT), and Fire & Smoke Damage Restoration Technician (FSRT). After graduating from Louisiana State University, Barrett began his professional career with Marucci Sports before joining Guarantee Restoration Services in July 2016. Just weeks into his time with the company, the historic Great Flood of 2016 impacted Southeastern Louisiana, providing him with firsthand experience managing large-scale losses and coordinating restoration efforts for major school districts and commercial clients. Since then, he has helped cultivate business development efforts throughout Louisiana and nationally, working closely with partners in hospitality, education, government, healthcare, and other commercial sectors. “Our focus has always been relationship-driven,” said Dick. “We want our clients and partners to know they have a team they can rely on before, during, and after a disaster. This National Sales Team is another way we are investing in those relationships and positioning Guarantee to better serve organizations wherever they need us.” As part of the expansion, GRS hired David Stern as a National Sales Account Executive. Stern brings more than a decade of high-level sales and relationship management experience from the professional sports industry. Prior to joining our team, he served with the New Orleans Saints and Pelicans organization, where he consistently ranked among the organization’s top sales representatives and generated more than $38 million in multiyear contracts throughout his career. “David’s experience of building relationships, managing high-profile partnerships, and delivering exceptional client service makes him a tremendous addition to our team,” added Klein. “His background and skillset align perfectly with the direction we are heading as a company.” The National Sales Team also includes Chad Catalano, who joined Guarantee Restoration Services in January 2026. Catalano brings nearly two decades of restoration industry experience, with a strong background in sales leadership, project coordination, and relationship development throughout the Southeast and Gulf South regions. Prior to joining GRS, Catalano served as National Sales Manager for ServiceMaster DSI and spent more than 16 years with US Restoration as a Sales and Project Coordinator. Throughout his career, he has built long-standing partnerships while helping clients navigate complex restoration and recovery projects. In addition to his restoration industry experience, Catalano also spent several years as a successful high school baseball coach in the New Orleans area, earning multiple district championships and Coach of the Year honors. His leadership, communication skills, and client-focused approach make him a valuable addition to the growing national team. Guarantee Restoration Services continues to serve clients across Louisiana, Mississippi, and Alabama with six locations in Baton Rouge, Lafayette, and New Orleans, Louisiana; Gulfport and Jackson, Mississippi; and Mobile, Alabama. With the implementation of its National Sales Team, GRS is further expanding its ability to support partners across the country through large-loss response, catastrophe recovery, and national account relationships. The company specializes in water, fire, mold, storm, and biohazard restoration, as well as reconstruction and pre-loss planning services. For more information about Guarantee Restoration Services, visit www.GuaranteeRestoration.com or call 1-800-349-HELP (4357).
By Erik Seagrave July 15, 2026
Learn how Guarantee Restoration Services provides expert reconstruction services in Mobile, AL after water, fire, storm, and property damage. (
By Christina Mullins July 8, 2026
Behind every successful restoration project is a team of dedicated professionals committed to helping customers recover after disaster strikes. This month, we're introducing Jerome Etienne , a technician at our Baton Rouge office whose hard work and honesty make him a valued member of the Guarantee Restoration Services team. From Forklift Driver to Restoration Technician Jerome is originally from Lafayette, Louisiana , and joined Guarantee Restoration Services in September 2024 . Before beginning his career in restoration, he worked as a forklift driver. Since joining GRS, Jerome has embraced the hands-on nature of restoration work and takes pride in helping prepare properties for the rebuilding process. Finding Satisfaction in Demolition Work. When asked what he enjoys most about working at GRS, Jerome didn't hesitate. He enjoys working on demolition projects, where every job presents a new challenge and plays an important role in restoring a property after damage. Removing damaged materials safely and efficiently helps lay the foundation for the next phase of the restoration process, making demolition one of the most critical steps in recovery. Living the Core Value of Honesty Of GRS's five core values, Honesty is the one that resonates most with Jerome. "I believe people appreciate knowing the truth, especially after their property has been damaged. Being honest, dependable, and transparent helps build trust and shows our customers they can count on us from start to finish." Jerome believes honest communication helps reassure customers during stressful situations while building lasting trust throughout the restoration process. Advice for New Team Members Jerome's advice for anyone starting a career in restoration is straightforward. "Follow what the Lead Tech says. You'll learn everything you need to know." By staying willing to learn and trusting experienced team members, new technicians can quickly build the skills and confidence needed to succeed in the field. Outside of Work When he's off the clock, Jerome enjoys spending time outdoors. Whether he's fishing or visiting the gun range, he enjoys activities that allow him to unwind after the work week. A Childhood Dream As a kid, Jerome dreamed of owning a food truck. While his career path eventually led him to restoration, that entrepreneurial spirit and strong work ethic continue to shine through in everything he does. Thank You, Jerome! We're proud to have Jerome as part of the Guarantee Restoration Services family. His dedication, honesty, and willingness to tackle every challenge help make a difference for both our customers and our team every day. Interested in Joining the GRS Team? At Guarantee Restoration Services, we're always looking for hardworking individuals who share our commitment to excellence, honesty, efficiency, and partnership. If you're interested in building a rewarding career with a team that makes a difference every day, we'd love to hear from you. Visit our Careers page to learn more about current opportunities and become part of the GRS family.
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